By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Creative bakes using our email ‘info@creativebakes.co.uk.
Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you
No variation to these conditions shall be binding unless agreed in writing by the authorised representatives of the Creative Bakes.
Sales literature, price lists and other documents issued by us in relation to the goods/services we offer including those listed on our website are subject to alteration without notice and do not constitute offers to sell any goods and/or services which are capable of acceptance.
Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Creative Bakes shall be subject to correction without any liability on the part of ourselves.
We reserve the right to subcontract any order or part of any order without giving notice to you.
Orders and Specifications
No order, communication or enquiry submitted by you shall be deemed to be accepted by us. Any quotation issued is not an acceptance by us of any such enquiry, order or other communication.
Any quotation issued by us will be our contractual offer to sell the applicable goods and/or to provide the services at the price detailed in the quotation. If you accept the quotation whilst the quotation is still valid together with full payment, there will then be a legally binding contract between us for the purchase of the relevant goods and/or services on these conditions.
All quotations issued will be valid for a period of 14 calendar days from the date shown in the quotation unless we withdraw the quotation before the end of the period in which case it will no longer be valid.
The price for the goods and services shall be as set out in the quotation issued and/or as confirmed on any purchase order.
We reserve the right, by giving notice to you at any time before delivery and/or collection, to increase the price to reflect any increase in the cost to us which is due to any factor beyond the control of us (including, without limitation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the goods and/or services which is requested by you, or any delay caused by any instructions or of your failure to give us adequate information or instructions).
Your Data
All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Notice. Please note we NEVER pass on your details to any third party without your consent.
Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
Intellectual Property Rights
All designs drawings specifications and information supplied by Creative Bakes whether directly or indirectly are confidential.
You acknowledge that all intellectual property rights in or arising out of or in connection with the goods and/or services (including all copyright/ideas/designs in connection with cakes which have been designed and/or created by us), shall be owned by Creative Bakes.
All designs, drawings, specifications, and information used and/or supplied to and/or from the customers in the course of the contract remain the exclusive property of Creative Bakes. You acknowledge that you have no ownership rights over any cake design created by us and exclusivity of cake designs is not and will not be guaranteed.
From time to time our designs and creations are published in the media, on our website and/or social media platforms (e.g. Facebook/Instagram). We reserve the right to use an image of your cake made by us for such publication.
We photograph our cakes, bakes, cupcakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Force Majeure
We shall not be deemed to be in breach of any contract with you for the sale of goods and/or provision of services or otherwise liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lockdowns, lock-outs or other industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war, governmental action, pandemic, epidemic, or other natural disasters, or any other event that is beyond our control.
Cake Orders
Cake Information
Cake sizes are quoted in inches and are based on the diameter of the cake. “Layers” refer to the number of sponges inside a cake, “tiers” refer to the visible number of cakes “stacked” on a cake.
Allergies and Food Intolerance
See more on our Cake Flavours page
Please discuss any allergies or specific dietary requirements before accepting any quotation. Whilst we are happy to accommodate specific requests with regards to the ingredients in our cakes, such as substituting butter or excluding egg or gluten, our cakes are prepared in a kitchen which handle, certain allergens, including dairy, gluten, wheat and nuts. We do not therefore guarantee our cakes to be 100% safe for food allergies. For more information, please contact us.
Cake Payments
Before we begin providing any celebration and cupcake services to you, you will be required to pay a deposit representing 50% of the total price (which will include a £10 non-refundable booking fee). The deposit is due at the time in which you accept a quotation from us. The balance of the total price will be due and payable no later than two weeks before your collection and/or delivery date.
Before we begin providing any wedding cake services to you, you will be required to pay an initial deposit of £50. The initial deposit represents a £50 non-refundable booking fee which is used to secure your wedding date. The initial deposit is due at the time in which you accept any quotation from us. 50% of the total price will then be due and payable no later than 6 months prior to your wedding date. The final balance will become due and payable no later than six weeks before your wedding date.
Time shall be of the essence for payments under the contract. If there are any sums owing to us under the contract which have not been paid within 2 days of the due date for payment, then please note that we shall be entitled (if we wish) to terminate the contract immediately.
If you fail to make any payment on the relevant due date for payment, then we shall be entitled to charge you interest on any sums which you have failed to pay at the rate of 8% per annum over the Bank of England base rate from time to time in force. Interest will be applied until payment has been made in full. This provision shall apply without prejudice to, and notwithstanding our ability to cancel the contract as set out below.
Cancellation
If you wish to cancel a cake order, you may do so at any time by providing us with written notice of your wish to cancel the contract.
Where we receive a cancellation notice from you, the following cancellations charges will apply:
Under no circumstances will any of the booking fees be returnable;
In the case of celebration cakes,
if there are less than 3 weeks before the start date of the event then 100% of the total price payable shall become immediately due and payable to the extent that the same has not already been received by us. No monies paid shall be refunded.
Where more than 3 weeks’ notice is given, all monies will be refunded, less the booking fee.
In the case of wedding cakes,
if there are less than 6 weeks before the wedding date then 100% of the total price payable shall become immediately due and payable to the extent that the same has not already been received by us. No monies paid shall be refunded.
If notice is given between 6 months and 6 weeks prior to the wedding, 50% of the total price payable shall become immediately due and payable to the extent that the same has not already been received by us. Where full balance has already been paid, 50% shall be refunded.
If notice is given more than 6 months, all monies will be refunded, less the booking fee.
We are happy to apportion 50% of the cancellation charge which is due above as a store credit. The store credit can be then used against any future orders, on the condition that such store credit is redeemed within 12 months from the date of cancellation.
In the unlikely event that a contract needs to be cancelled by us, a full refund will be given, less the booking fee.
Cake Design
Whilst we are happy to take inspiration from designs you have seen elsewhere; we cannot guarantee a cake to be identical to other images. We may need to add our own design flair where necessary. We can only create your cake based on what we interpret from the order form; therefore, it is vital you check everything is correct when ordering.
Where trademarks, brands or logos are used at your request, Creative Bakes will use these for inspiration but will not be a true representation of the original, unless permission is granted by the owner.
Colours
You may provide us with sample colours (i.e. ribbon / material), whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as best as possible. Please note for edible prints, prints can vary from colours seen on screen.
We do not take any responsibility for any damage to the cake from the use of fresh flowers. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. We take no responsibility for the flowers being food safe.
Non-Edible Parts, Decorations & Internal Structure
If your cake includes figures / decorative items made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels/skewers/cocktail sticks used for reinforcement.
In order to make tall, tiered and sculpted cakes, we use metal, wooden or plastic food-safe supports inside for structure and stability. Check your cake for these support structures before serving.
Replacement Items
From time to time certain materials for our cakes may become obsolete, which is out of our control; however, we will do our best to select replacement products to reflect the original design specifications as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
If we require any information or action from you in order to provide the cake services, we will inform you of this as soon as is reasonably possible. If the information or action required of you is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, we may charge you a reasonable additional sum for that work.
Cake Collection, Transportation, Storage and Delivery
When you receive your cake, you need to check and sign to say the cake meets the specifications detailed on your order form. We always ensure that our cakes, together with the decorations, are secure and ready for transportation. Please follow any instructions given to you by regarding transporting your cake or refer to our cake information leaflet given to you with your order. Once you have received your cake the risk is yours and we cannot be responsible for any damages that may occur during transit or afterwards.
DO NOT place your cake on a car seat, they are slanted and can cause your cake to slide during transportation. The cake should be placed flat in the boot on a non-slip mat. Extra care should be taken when driving as some elements may be delicate.
Storage
All cakes / cupcakes should be placed on a flat surface and stored at room temperature, out of direct sunlight and in the box provided unless advised otherwise. We recommend cupcakes to be consumed within 24 hours and celebration cakes within 3-5 days of receipt.
Changes to your cake order
You may request any change to your cake order up to 1 week before the event begins, provided that you do so as soon as reasonably possible. We shall use reasonable endeavours to accommodate any such requested change, but we do not undertake that we will be able to accommodate these requests. If you make a requested change, we will inform you of any price increase to reflect the change and payment will be required before we take any action to implement the change.
Changes will only be made if requested and authorised by the person named on the original order.
You may request to postpone your cake order up to 1 week before the original event was due to begin. Any requests to postpone can be done free of charge, provided the new date is within the next 12 months from your original required date. For postponements outside of this timeframe, additional costs may be incurred.
Comments and Complaints
Complaints are extremely rare so most require further investigation and a refund may not be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 48 hours to ensure we are able to fairly assess the nature of the complaint, complaints are dealt with on a case-by-case basis.
Personalised items such as cake toppers cannot be refunded, as these are made to order. Therefore, please check your order carefully.
Boards and boxes, unfortunately, cannot be refunded due to the risk of cross-contamination.
This does not affect your statutory rights.